![]() Thanks for reading and offering a solution if you can. ![]() All the answers above assume you have your ID, your email is current and you can login to that account, and/or Apple accepts very birthday verification and other security questions.Īnyone solved this? I have 600 songs on iTunes that I need an ID to re-install and recover. Apple now cant verify my ID or me using my birthdate or favorite sports questions. You can also run through these steps on a Mac: Open System Preferences. I try using both emails as the ID, then it says "authentication information provided does not match our records." Well it did the first time. Tap Add Recovery Contact and follow the prompts. Website history Wi-Fi settings Saved passwords How to encrypt your backup in iTunes How to create an iTunes backup password iTunes won't automatically trigger encryption feature. There is no more forwarding from houston > comcast, so I will never get it. If I select "send email verification", it must be going to old email although I put my current email in. I was able to change my password and in attempting to update my email address, I'm locked out. Now I think I have too many attempts to login/recover. It really wouldnt matter even if you do not have access to your email. I reset my password, THOUGHT I reset my email from to and waited for an email verification. Only by using the passcode or face ID, you can reset the password to your apple id. I found my Apple ID, it was an old email adress that is no longer valid since Comcast bought Roadrunner here in Houston. Click the Apple logo in the top left corner of your screen and click System Preferences. If you dont have a hint setup, youll get an email reporting this. If you dont get an email: Check your Spam or Bulk Mail folders. My scenario is a little different, so I hope someone can help. Level 1 10 points Not receiving password reset emails If you are not receiving password reset emails I have a solution. If you have one setup, a hint will be emailed to your inbox. Youll be asked some questions to confirm its your account and an email will be sent to you. ![]()
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